Terms and Conditions

Welcome to the website www.deanpelic.com, operated by DE:VERSU, owned by Dean Pelić (hereinafter referred to as DE:VERSU, we, our, or the seller).
These Terms and Conditions define the rights and obligations of visitors, users, and customers (hereinafter referred to as user or you) when using our website and making purchases through our online store.
By using this website, registering, or placing an order, you confirm that you have read, understood, and accepted these Terms of Use and Sale.

1. General Provisions

The website www.deanpelic.com is intended for presenting and selling products by the DE:VERSU business.
DE:VERSU exclusively sells original publications and personal development services (coaching) owned by Dean Pelić.
The business DE:VERSU, owned by Dean Pelić, operates in accordance with the laws of the Republic of Croatia.
All users are required to use the website in accordance with these Terms, applicable laws, and good business practices.
DE:VERSU reserves the right to amend or update these Terms at any time without prior notice.
The updated version is always available on this page and becomes effective on the date of publication.

2. Seller Information

Business name: DE:VERSU
Owner: Dean Pelic
Registered address: Zrtava fasizma 18, Umag, Croatia
OIB (VAT ID): 65529356842
Email: info@deanpelic.com
Website: www.deanpelic.com
Currency: EUR

3. Website Use

All content on this website, including text, images, logos, design, and other materials, is the property of DE:VERSU or third parties who have granted usage rights.
Unauthorized copying, reproduction, or distribution of any content is strictly prohibited without prior written permission.
DE:VERSU does not guarantee that the website will always be available or error-free but strives to maintain the highest level of functionality and security.

4. Purchase and Payment

Purchases through the online store are possible without registration.
The order process includes product selection, cart review, entering personal details, and confirming the order.

Payment methods:

  • Credit or Debit Cards (via Stripe Checkout)

    • Payments are processed securely through Stripe Checkout, a hosted payment page managed by Stripe.

    • We do not collect or store your card details.

    • Stripe may process the following information to complete your transaction:

      • Your name

      • Your email address

      • Your billing address

      • Payment amount and order ID

    • All payment data is handled by Stripe according to their Privacy Policy and Terms.

  • PayPal

    • Payments via PayPal are processed on PayPal’s secure platform.

    • We do not collect or store your PayPal credentials.

    • All payment data is handled by PayPal according to their Privacy Policy and Terms of Service.

  • Bank transfer to DE:VERSU (Optional)

    • Available only in exceptional cases and by prior arrangement with DE:VERSU. Customers must contact webshop@deanpelic.com to arrange this payment method.

  • Cash on delivery – available only within Croatia

Prices are listed in euros (EUR) and do not include VAT, as DE:VERSU is not a VAT-registered business.
An invoice is issued after payment is received, and an order confirmation will be sent by email. Details about payments methods are described in the separate document Payment Methods.

5. Shipping

Delivery area:
Products are shipped within Croatia and internationally (EU and worldwide).

Estimated delivery times:

  • Croatia: 2–7 business days

  • International: 7–20 business days (depending on the country)

Delivery methods:

  • GLS

  • Croatian Post

Details and terms of delivery are described in the separate document Shipping Policy.
Delivery times are approximate and may vary due to external factors.
The customer is required to check the package upon receipt and immediately report any damage.

6. Right of Withdrawal and Returns

The customer has the right to withdraw from a purchase without giving any reason within 14 days from the day of receiving the product, in accordance with the Consumer Protection Act.

To exercise the right of return, the customer must send an email to info@deanpelic.com, including the order number and purchase details.

Return conditions:

  • The product must be unused, undamaged, and in its original packaging.

  • Returns should be sent to the address provided by DE:VERSU via email.

  • Return shipping costs are covered by the customer, unless the product was incorrect or damaged upon delivery.

  • Refunds will be issued using the same payment method within 14 days of receiving the returned goods.

  • Books with a personal dedication cannot be returned.

Coaching services:
Separate terms apply to coaching services, as defined in the document Coaching – Terms and Conditions.
Since these are personalized, individual services, refunds are not possible once payment has been made.

7. Complaints and Consumer Rights

Users may submit a written complaint by email to info@deanpelic.com.
DE:VERSU will confirm receipt of the complaint and respond within 15 days of receiving it.

8. Personal Data Protection (GDPR)

DE:VERSU respects the privacy of its users and handles personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Croatian Data Protection Act. Personal data is collected solely for order processing, customer communication, and compliance with legal obligations. Data is stored securely and will not be shared with third parties except trusted partners (e.g., delivery services or payment providers). Users have the right to request access, correction, or deletion of their data, as well as to restrict processing. Stripe and PayPal act as data processors under GDPR and handle personal data solely on our instruction to process payments. Detailed information is available in our Privacy Policy. By completing a purchase, the user confirms that they have read and accepted the Privacy Policy.

9. Copyright and Intellectual Property

All content published on this website (texts, photos, graphics, design, logo) is the property of DE:VERSU or used with permission.
It may not be copied, distributed, or used without written consent from the owner.

10. Limitation of Liability

DE:VERSU assumes no responsibility for potential errors in product descriptions, delivery delays caused by third parties (couriers, payment processors), or technical issues.
In the event of a dispute, we will make reasonable efforts to reach an amicable resolution.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Croatia.
In the event of a dispute, the competent court in Zagreb, Croatia shall have jurisdiction.
EU customers may also use the European Commission’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/

12. Final Provisions

These Terms of Use and Sale come into effect on the date of publication on this website.
DE:VERSU reserves the right to change content, prices, and conditions without prior notice.
Users are encouraged to regularly review the latest version of these Terms.

📩 Contact:
DE:VERSU – Owner: Dean Pelic
Email: info@deanpelic.com
Website: www.deanpelic.com